contact@gogetgroomed.co.uk London UK

FAQs

Which location do you serve?

Get Groomed barber services are currently available in London. You can choose a location that suits you the best, our barber services can be booked to your home, office or hotel.

What are the working hours?

Appointments can be booked from 07.00am to 11.00pm every day. However, we require a notice period of 90 minutes before your appointment time.

How Long Will the Appointment Take?

Depending on how many services you've request, the duration of your appointment will vary.

Can I cancel or modify my appointment?

We have a 2 hour cancellation policy. Cancellations can be made up to 2 hours before your scheduled appointment time free of charge. You can cancel the appointment via the “My Bookings” section on the website.You will only be able to cancel and not amend your booking. In case you want to make changes you will have to cancel and book again.
For cancellations made within 2 hours of your scheduled appointment time, you will be charged a cancellation fee

What do I need for the Appointment?

All you need to do is to make sure that there is a comfortable chair, a table to place the equipment, enough space and good lighting.

Will the service be clean and tidy?

We aim to give you the best possible experience. Our barbers will bring cloaks to protect your clothes and sheets to protect the floor. After the appointment they will clean up any mess and leave the place as it was

What do I do if I am running late, what do I do?

Our barbers can wait up to 10 minutes after your scheduled appointment time. We have a 2 hour cancellation policy, so you will be charged a cancellation fee if you do not inform us in advance.

Are the barbers experienced?

All the barbers at Get Groomed are all highly skilled, professional and vetted. We interview and check every barber with an extensive background check upon making the application.

How Are Payments Processed?

Your debit or credit card will be charged automatically once your appointment has been completed by the Get Groomed professional. Safe and secure third party payment processing service is used to complete the payments.

My appointment was cancelled, when should I expect a refund?

You would not have been charged if the appointment was cancelled due to the unavailability of stylists. If the appointment was cancelled for other reason, then refunds take 5-10 business days to appear in your account.

How can I provide my feedback or make a complaint?

We value your opinion a lot. You can leave your feedback and concerns using the ‘Contact us’ form in the website. A member of our team will be in touch with you as soon as possible. You can also send your feedback and complaints via e-mail to contact@gogetgroomed.co.uk.
Our customer services team is available from 9:00-17:00 Monday-Friday.

How Do I apply to join the Get Groomed team?

You can fill in the ‘Become a barber’ application form and upload your CV. Make sure to add as much details as possible. Once you submit the application a member of our recruitment team will be in touch with you to discuss the details. Click here to for more details.